Return & Refund Policy
Last Updated: September 2025
At AWEssentials LLC, we’re committed to delivering clean, high-quality supplements and skincare you can trust. Because our products are considered personal care items, we keep a clear return policy for everyone’s safety and peace of mind.
All Sales Are Final
Once shipped, orders are considered final sale. We cannot accept returns or exchanges for supplements or beauty products that have been opened or used.
If Your Order Arrives Damaged or Incorrect
We want you to feel cared for. If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery using our Contact Form or by emailing care@awessentials.com.
- Include your order number and a clear photo of the issue.
- We’ll review your request promptly and make it right with a replacement or refund when appropriate.
Unopened Items (Special Exception)
In limited cases, unopened items may be eligible for a refund if returned within 30 days of delivery. Please contact us before sending anything back so we can provide instructions and confirm eligibility.
Refunds (If Approved)
- Approved refunds are issued to your original payment method.
- Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.
Non-Refundable Situations
We cannot issue refunds or exchanges for:
- Opened or partially used bottles.
- Skincare or beauty items once unsealed.
- Orders reported outside the 7-day damaged/incorrect window.
- Clearance or promotional items marked final sale.
Need Help?
Our small team is here to support you. If you have questions about your order, please reach out — we’re happy to help however we can.
Contact Us Here or email care@awessentials.com.
